Left click Other E-mail Address from the drop-down list. After that, the shared mailbox should appear as an option in the list.ĥ.

The first time you send on behalf of the shared mailbox you must select the shared mailbox via the Other Email Address option. Left click the drop-down arrow on the From field.

The From field will appear at the top of your email message.Ĥ. Under Options, in the Show Fields area, left click From. Left click New Email to create your email message.Ģ. To add the From field to your email message:ġ. In order to send on behalf of the shared mailbox, you must specify the shared mailbox email address in the From field. To confirm this, the name of the shared mailbox should appear below your Inbox on the left hand side of Outlooks Folders list. The Inbox for the shared mailbox opens in Outlook. Left click the tab Advanced, left click Add… a dialogue window will appear, type in the name of the shared mailbox as given to you.ħ. Left click More Settings… A window similar to the following appears:Ħ. A window similar to number below appears.ĥ. Double left click the account highlighten in grey. A window similar to number below appears.Ĥ. Left click File at the top of the Outlook window. How to configure the shared mailbox on iOS – iPad or iPhone or AndroidĢ. Always show the Bcc and From field in Outlook on the Web (OWA) and Ħ. How to Change the From Address in Outlook Web Access (OWA)ĥ. To setup the shared mailbox in Outlook Web Access (OWA)Ĥ. Use the quick links below to skip directly to the sections you require:ġ. If you are using a shared mailbox, such as a departmental mailbox you can use Outlook or your mail client to open and view email from a shared mailbox and send on behalf of the shared mailbox.

Outlook open shared mailbox